Lilo · Early access · Windows / macOS / Linux
Know which client devices to replace, before the QBR.
An agent measures what every device is actually doing. A rules engine turns it into a 0–100 condition score (every point traceable to a named rule) and a four-category diagnosis says whether the culprit is hardware, software, network or just the workload. Then Lilo writes the budget and the client report for you.
Early access now · free for 5 devices, permanent · works with no RMM connected
The diagnosis engine
Four suspects. One verdict, with its reasons.
Before Lilo ever says “replace”, it rules out the other three explanations. Click a category for worked examples in the shape Lilo uses everywhere: named rule, threshold, verdict.
Storage wear, uncorrected errors, battery capacity and cycles, power-on hours, thermal throttling.
Is a physical component actually degrading?Per-application crash counts, patch age, OS support status.
Is one application, not the device, the problem?Wi-Fi signal quality, connection stability, clock skew.
Is a network issue being misread as a device issue?Concurrent workload measured against the machine's actual specification.
Is the device fine and the workload unreasonable?Replace. Repair exceeds replacement by $212 over 24 months — the per-device maths is attached to the finding.
The device is fine — the CAD suite is the culprit, not the hardware. Update that app and clear the 94-day patch backlog. One ticket, not a $1,560 replacement.
“My laptop is broken” was a dead zone. Fix the access point at desk 14, keep the fleet.
A $65 RAM upgrade, with the quote drafted. Not a new machine.
The score
A band you can defend, not a guess.
Score a device yourself · an illustrative three-signal sample
Leave it alone, and prove it in the client report.
Two things Lilo deliberately does not do: predict failures with invented confidence percentages, and score devices it can't see. A score you can't justify will eventually be wrong in front of a client. New to the idea? Start with what a device health score is.
Built for a fifteen-minute start
New tenant to scored fleet: the onboarding target.
Install the agent
One small background app on Windows, macOS and Linux, with nothing extra to install. Updates are signed and roll out gradually, and we can pause a bad one instantly, so an update can never hit a whole fleet at once.
Telemetry becomes a verdict
A fixed, published set of signals flows in; the deterministic rules engine turns them into a 0–100 score and a four-category diagnosis. Works with nothing else connected: no RMM, no PSA, no spreadsheet glue.
Budget out, report out
Refresh budgets by quarter, warranty exposure, repair-vs-replace math per device (a $65 RAM module against a $1,400 laptop), and a white-label Client Business Review as a PDF or a live link, scheduled or on demand. Alerting by email, groups and webhooks from day one.
The deliverable
Two minutes. Signed off.
This is the document Lilo builds for every client, every quarter. Flip the pages. Switch the brand colours to yours.
Your logo, your colors. Lilo's name appears nowhere on the report.
- Executive summary
- Fleet scorecard
- Diagnosis highlights
- Lifecycle & warranty register
- Security & patch posture
- Refresh budget, by quarter
- Method appendix, every rule cited
The catalog
Start with the score. Add what you need.
Start with the core and add what you need. Every module carries its real build status — nothing is marked shipped until it is, and the build log is public.
The full catalog — 21 modules across five pillars, each with its build status
Performance & Diagnostics
the core · 5 modulesDeterministic health score In build
Banded 0–100, every point traceable to a named rule. "Not assessed" is a real state.
Root-cause diagnostic engine In build
Hardware / software / network / usage: the verdict before the recommendation.
Fleet & device dashboard Designed
Roll-ups by client, site and fleet; drill to a single machine and see its work.
Endpoint agent In build
Windows, macOS and Linux. One small app, with signed updates rolled out gradually and an instant pause if anything looks wrong.
Performance & Diagnostics+ In build
1-minute interval and extended metrics for the machines that matter.
Asset Lifecycle
4 modulesLifecycle register In build
Every asset with a serial or tag — devices, monitors, switches — all of it.
Warranty & entitlement tracking In build
Dell, Lenovo and HP lookups, RMM passthrough, CSV import, and manual always works. Coverage shown per device, with its source.
Refresh budget planning In build
Repair-vs-replace TCO per device, budgets by quarter, RAM/storage upgrade paths.
Append-only audit trail In build
Who did what, when, to which asset, and it can never be quietly edited.
Alerting & Reporting
3 modulesAlerting & routing In build
Email, groups and webhooks with routing rules — works with nothing else connected.
Internal reports In build
Fleet health, warranty exposure, coverage — for your own team's eyes.
Client Business Review In build
White-label PDF and live link, scheduled. The example above is this module.
AI
2 modulesLilo Assistant In build
Health narration, anomaly triage, weekly summaries, natural-language fleet queries. A flat per-device price with no token metering and no per-query charges.
Deep Analysis Roadmap
Multi-step root-cause investigation on demand, on a frontier model, metered per investigation.
Compliance, Finance & Platform
7 modulesCompliance packs Designed
CCPA/CPRA, UK GDPR, EU GDPR, POPIA — retention, DSRs, evidence.
Cyber-insurance evidence Designed
Observed state with source, method and timestamp — assembled for your submission.
Quote-to-cash Designed
Catalog, quotes, invoices, renewals: the "replace these 9" email becomes revenue.
vCIO / Technology Business Review Designed
The strategic layer on top of the quarterly review.
RMM & PSA integrations In build
Read sync and ticket write-back. Lilo sits above your stack, not instead of it. Included in the base.
Roles & separation In build
MSP and client roles kept separate, co-managed access, and every customer’s data fully walled off from every other — checked automatically on every change.
Support access controls In build
Visible, consented and audited support impersonation, with every session logged.
Who it's for
Four ways in: no RMM required.
Your machines first
See which of your own devices are about to cost you a callout. Self-serve, free to 5.
White-label to clients
Resell at margin and hand every client a quarterly review you didn't have to build.
No MSP, no problem
Install the agent, get the product. Scoring, alerts, reports and exports with nothing connected.
Shared tenant
Your MSP and your internal team see the same fleet, with different permissions.
Security & data
Installing an agent is a big ask. Here's exactly what it does.
What the agent reads
A fixed, published signal set: storage wear and errors, battery, thermals, performance, app crash counts, patch age, Wi-Fi quality, workload. Never file contents, keystrokes, browsing or screens.
How updates ship
Updates are signed and checked before they install, and roll out gradually — a small group first, then wider — with an automatic hold and an instant pause if anything looks off. An update only ever reaches your whole fleet after it's proven safe on a small group first.
Your data stays yours
Every customer’s data is fully separated from every other, encrypted on the way in and while it’s stored, with security monitoring around the clock. Nobody at AngiLabs can see inside your workspace unless you grant access for a set time, and every such action is logged for you to see. Export or delete your data whenever you choose.
Compliance posture, stated as it is: GDPR, CCPA/CPRA and POPIA programs are part of the build, and SOC 2 observation is on the roadmap: the privacy policy says what we do today.
Pricing
One base. Add what you need.
Founding testers pay nothing during early access. The prices below are indicative early-access prices — not final, and early-access accounts keep 50% off all of it for their first year. The base carries the whole core promise. Add-ons are published prices you toggle on when a client needs them, and off when they don't. Month-to-month always; cancel in-app; export any time.
Lilo Base
$1.50 per device / month Available nowAlways included: health scores with every point traced to a named rule, root-cause diagnosis (hardware / software / network / workload), lifecycle register, warranty tracking, refresh budgets, fleet & device dashboards, standard reports, alerting, and every RMM/PSA integration.
Never sold separately: integrations, dashboards, alerting, security, support. Those aren't add-ons anywhere we exist.
Free forever: 5 devices, no card. MSPs also run their first client free — up to 25 devices.
$Shown in USD, and indicative. Lilo isn’t on sale yet and these prices aren’t final — nothing here is a charge or an offer to sell. We’ll show final prices, including any tax, before you’re ever asked to pay.
🌎Local pricing is on the way. We’re building per-country pricing in more currencies for every market, so the amount you actually pay, in your currency, reflects where you are — wherever that is. We’d rather ship it right than promise a date.
Pick any three add-ons and 15% comes off all of them — automatically.
Readings every minute, not once a day, plus a Device Review report and an experience score for every machine. Know what the user felt, not just what the hardware says.
White-label quarterly reviews, scorecards a business owner actually understands, a client portal with your name on it, and resell billing.
See which Microsoft 365 licenses you're paying for but not using, who's missing MFA, and which mailboxes are about to hit their limit.
Ask your fleet questions in plain English. Weekly summaries, anomaly triage, health explained in sentences. Flat price, credits included: no token meter.
Retention rules, data-subject requests and audit-ready evidence for CCPA, GDPR (UK and EU) and POPIA. Every jurisdiction included, one price.
Keep three years of device history instead of one — for audits, warranty disputes and long-term budget cases. Included free with the Compliance Pack.
Toggle add-ons on the cards above: the total updates live. Volume discounts land automatically: −5% at 1,000+ devices, −10% at 2,500+, −15% at 5,000+ (base rate).
The $39 minimum only applies while your usage is below it. Then it disappears. Device counts true up monthly, down as well as up.
The $39 monthly minimum
Every workspace gets its own isolated database, encrypted backups, report rendering and sync infrastructure. That floor exists whether you monitor 10 devices or 500.
You pay whichever is higher — $39 or your usage, so once you’re past roughly thirty devices the minimum disappears from your bill. No per-tenant fees, no renewal surprises, no high-watermark billing, and unit prices are locked for 12 months from signup; any change is announced 90 days ahead. The free tier has no minimum.
Build status: the base runs today on your RMM's data. Add-ons that need the Lilo agent (Deep Device Readings, the Assistant) are sold as design-partner early access until the agent ships: the build log shows exactly where things stand.
That number locks in now.
Early-access design partners run Lilo free during the beta, then keep 50% off their first year and 20% for life — and the 5-device free tier is permanent. The program is limited to 50 organizations. The cards above are the whole price list.
Get free early access → Notify me when it's readyReply the same day · ~30-minute walkthrough on your numbers · nothing to install
Questions
The short answers.
Which operating systems does the agent support?
Does Lilo predict failures?
Do I need an RMM or PSA?
How does billing work?
How is this different from age-and-warranty lifecycle tools?
Why not just use my RMM's reports?
What data does the agent collect, and what does it never touch?
Can I leave cleanly?
When can I get access?
Be a design partner. Shape the product.
Early access opens with a small group of MSPs and IT teams. Founding-tester terms — free beta, 50% off year one — are confirmed in writing, and your feedback becomes the roadmap.
Or write to hello@angilabs.com